Last Updated: [2025-01-31]
[Tesla Technologies] (\»we,\» \»us,\» or \»our\») strives to ensure customer satisfaction with our software products and services. This policy outlines the conditions under which refunds may be granted, in compliance with Peruvian consumer protection laws.
1. Eligibility for Refunds
a. Digital Products (Software)
- Refunds may be requested within 15 calendar days of purchase if:
- The software is defective, non-functional, or fails to meet the specifications described at the time of purchase.
- The product was not delivered due to technical errors on our part.
b. Subscription Services
- Refunds for subscriptions are prorated based on unused time if:
- The service is canceled before the end of the billing cycle.
- The service fails to perform as advertised.
c. Exceptions
Refunds will not be granted if:
- The software was misused, modified, or damaged by the customer.
- The customer simply changes their mind (unless required by law).
- The request is made after 15 days from the purchase date.
2. How to Request a Refund
To request a refund:
- Contact Us: Email [support@teslatec.pe] with:
- Your full name and order number.
- A detailed explanation of the issue.
- Verification: We may request proof of purchase or additional details to assess eligibility.
- Resolution: We will respond within 5 business days to approve or deny the request.
3. Refund Process
- Approved Refunds:
- Processed within 15 business days via the original payment method.
- Bank fees or taxes deducted during the transaction may not be refundable.
- Denied Refunds: We will provide a written explanation for the denial.
4. Cancellations
- Subscriptions: Cancel auto-renewal at least 48 hours before the next billing cycle via your account settings or by contacting us.
- One-Time Purchases: Non-refundable after 15 days unless defective.
5. Peruvian Consumer Rights
Under Decreto Legislativo N° 1044 (Peruvian Consumer Protection Code):
- You have the right to a refund if the product is defective or does not conform to advertised specifications.
- For disputes unresolved through direct negotiation, you may file a complaint with INDECOPI (National Institute for the Defense of Competition and Intellectual Property).
6. Contact Us
For refund requests or questions:
[Tesla Technologies]
[Av. Nicolás Arriola 314, Int. 1102, Urb.]
[tesla@teslatec.pe]
[+51 1 467 8761]
Note: This policy does not affect your statutory rights under Peruvian law.